Forget everything you know about insurance product innovation: a partnership with RGA’s Strategic Growth Solutions team uniquely combines expertise from seasoned RGA experts, relationships spanning the most significant external partners and insurtechs, and a relentless focus on your success. Regardless of the growth target or pain point, the RGA Strategic Growth Solutions team provides thought leadership and delivers solutions. We begin with developing a deep understanding of the specific need and continue through implementation, testing, and achievement of pre-established key performance indicators.
We share your risk through reinsurance, so we’re truly in this together.
We tap into our extensive network of third-party organizations to add specialized expertise and solutions needed for each custom solution.
Every innovator claims to create customer-centric solutions; ours actually are, and we can prove it. We take the time to understand your unique challenges and goals, and partner to bring the best ideas to life.
BetterLife drives growth and refines its customer experience and underwriting approach.
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Vice President
Head of Strategic Growth Solutions
Vice President
Business Initiatives
Strategic Growth Solutions
Vice President
Business Initiatives
Strategic Growth Solutions, RGA
Market forces – from economic pressures and customer expectations to technological advances and changing demographics – have converged to make partnerships vital to insurance innovation and business growth. This article features insights derived from a joint presentation by the authors, representing different parts of the insurance ecosystem, at this year’s Canadian Reinsurance Conference.
The insurance industry has reached an inflection point. Economic pressure, demographic change, and accelerating technology are reshaping how insurers compete – and grow.
In this environment, the traditional build-versus-buy debate no longer reflects reality. Growth increasingly comes from ecosystems, built through intentional, well-governed partnerships that allow carriers to move faster, manage risk more effectively, and deliver more relevant value to customers.
Several forces have converged to make partnerships central to strategy.
These forces are redefining what partnership means. Traditional vendor relationships – transactional arrangements delivering narrow solutions – are proving inadequate. Insurers are seeking partners with a collaborative mindset, a willingness to co-create, and the ability to evolve alongside the carrier’s strategy.
This shift is most evident in the move from point solutions to platforms. Platform strategies require deeper, longer term relationships and, in many cases, shared influence over product roadmaps. At the same time, ecosystem convergence is accelerating. The boundaries between insurance, health, wealth, and financial services are blurring, with growth increasingly driven by embedded sales and service models.
In practice, this means partnerships that allow insurers to move beyond pure protection toward prevention and early intervention, as well as deeper integration with employers, financial platforms, and digital services where customers already make decisions.
Across models, the common requirement is co creation and shared accountability. Effective partnerships are not handoffs; they are joint efforts aligned around outcomes.
The evolution of insurtech has fundamentally reshaped partnership strategy. The first wave, roughly 2012-2018, positioned insurtechs as disruptors intent on displacing carriers and brokers. That narrative largely failed for structural reasons: Insurance is regulated, actuarially complex, and capital intensive.
The current phase is different. The insurtechs that survived did so by becoming enablers, embedding themselves into carrier and broker workflows. Many now bring a decade or more of operating history, offering evidence of stability, proof of execution, and experience navigating regulatory requirements.
As a result, partnerships today are no longer speculative. They involve organizations with demonstrated production capability and embedded value, materially reducing execution risk for carriers – particularly in Canada, where regulatory discipline remains paramount.
A third phase is emerging, driven by generative and agentic AI. This shift does not eliminate the need for partners; it sharpens it.
As partnerships become more central to strategy, insurers are also redefining what “core” means. They are moving away from ownership-based definitions – what they have historically built – and focusing on differentiation.
Capabilities tied directly to risk outcomes, customer trust, and regulatory accountability typically remain in house. These include underwriting judgment, risk governance, and ownership of the member or sponsor relationship.
Areas where speed, scale, or specialized expertise matter more than ownership – such as AI tooling, data ingestion, and digital experience layers – are increasingly well suited for partnership. The discipline lies in using partners to modernize and simplify, rather than layering custom solutions onto already strained legacy infrastructure.
Many partnerships underdeliver because they are treated as procurement exercises rather than strategic enablers. Procurement optimizes for unit cost and contract terms; it rarely accounts for capability transfer, data access, or strategic optionality.
When carriers run an RFP, negotiate aggressively, and then hand the relationship to a mid-level team, the result is often vendor constrained. Transformational value requires something closer to co-development, supported by an executive sponsor with the authority to align stakeholders, allocate resources, and remove obstacles.
Insurers deepening partnerships through equity investments carries its own challenges. Corporate venture programs are expensive to run, require specialized talent, and are often vulnerable to shifting executive priorities. For many carriers, strategic partnership models deliver more value with less complexity.
Strong governance turns partnerships into repeatable growth engines. Leading insurers anchor partnerships to explicit business outcomes, define shared KPIs and outcome based economics, and embed partners directly into workflows and decision forums. Cultural alignment, shared objectives, and continuous feedback loops separate successful partnerships from those that stall.
AI reinforces these lessons. While AI makes it easier to build basic tools quickly, it does not make it easier to implement systems that are compliant, auditable, and integrated with decades-old infrastructure.
In practice, AI raises the floor and widens the gap. Differentiated partners – those with proprietary data, deep actuarial models, regulatory expertise, or established distribution – become more valuable, not less.
Over the next five years, access to AI models will be table stakes. What will be hard to replicate is whose data is deep, connected, and trusted enough to make those models useful in production. Winners will differentiate themselves by effectively connecting partnerships into coherent ecosystems where data and customer context flow freely.
Partnerships are no longer a tactical lever. They are a defining capability for how insurers modernize, differentiate, and grow. Reinsurers and insurtech enablers offer practical, scalable pathways to de risk innovation and accelerate progress without sacrificing discipline.
By combining strengths across the ecosystem – risk expertise, data, technology, and distribution – the industry can deliver something fundamentally better for customers. Success will belong to those who build together, with clarity, intent, and shared accountability.
